Our Policy

Purchase Process

  1. Customers leave their contact information in the form on our website (including full name, email, phone number, and any initial requests if available).

  2. Within 1–2 days, our team will reach out directly to discuss ideas, preferred styles, leather types, and design details.

  3. Once both parties agree on the final design, our artisans will begin the handcrafting process.

  4. The production time typically takes 10–20 days, depending on the complexity and level of personalization.

  5. When the product is completed, we will send photos for your confirmation before proceeding with shipment.

Payment Policy

  1. Once both parties have agreed on the final design and concept, we will send the customer detailed payment information.

  2. Customers are kindly requested to make a 50% deposit of the total order value for us to begin the crafting process.

  3. After the product is completed and the customer has confirmed the final images, the remaining 50% balance will be paid before shipment.

  4. We currently accept the following payment methods:

    • Bank transfer (domestic or international)

    • PayPal (for international customers)

  5. All transactions are secure and transparent. If you have any questions or concerns regarding payment, please contact our support team via email provided on our website.

Shipping Policy

  1. We ship worldwide via trusted and reliable couriers.

  2. Domestic orders within Vietnam are delivered within 3–5 working days after the product is completed.

  3. International orders typically take 10–15 working days, depending on the destination country.

  4. Once your order has been shipped, you will receive a tracking code via email to monitor your delivery.

  5. All products are carefully packaged to ensure they arrive safely and in perfect condition.